Measurements for your safety

The A-Z new measures for the Covid-19 in Kahlua Hotel and Suites

Considering the impact and changes caused by the virus SARS-CoV - 2, we want to ensure you that we are focused as a top priority, our duty to protect the health of our guests and staff, as well as, the public health.

Below you’ll find a comprehensive list of all the key measures to prevent the spread of Covid-19 being implemented at our hotel.

Our measures include:

• Management team for medical action plan.

• Co-operation with medical center, close to the hotel.

• Recorded personal files with contact details per guest (for medical only use if it will be necessary).

• Social distances of at least 1.5 m must be maintained by customers and employees.

• Rigorous cleaning and sanitisation of guest rooms, corridors, and all common areas.

• Frequent disinfection of contact points, such as elevator buttons, door handles, chairs and tables, WCs etc.

• Antibacterial hand sanitisers placed in common areas, such as lobbies, restaurants, bars.

• Laser thermometers available at the front desk to conduct temperature checks.

• All our staff have received thorough training on our enhanced protocols, in addition to training on identifying any flu or virus-like symptoms and following a firm procedure on reporting to a medical official. Staff will also continue to receive training on global standards of sanitation.

ARRIVALS / DEPARTURES

Visitors will have to keep 1.5 m between each other (except families or friends accommodated in the same room).

Markings on the reception floor to delimit safe distances for queuing.

Seating in all waiting areas has been re-arranged to allow for safe minimum distances. However, families or couples do not have to keep this distance.

Upon arrival, you’re advised to ask about the establishment’s policy in case of health incidents and about the medical facilities in the general area.

BEACH

A minimum distance of 2m is maintained between umbrellas, each of which will provide shade for two sun loungers at most – this does not apply to families with children.

Two sunbeds that are under different umbrellas cannot be placed closer to each other than 1.5 m.

Placing a towel on top of sun loungers is mandatory and considered the responsibility of the user.

Seats of any kind are placed in such a way that the distance between two people sitting under two different umbrellas is no less than 3 m in any direction.

People will be discouraged from placing their towels or beach mats within the “safe distance areas”.

The beach staff are on duty to disinfect sun loungers/chairs after every use.

CHECK-IN / CHECK-OUT

Check-in and check-out times have been changed: check-out to 11 a.m. and check-in to 3 p.m. The added time between each check-out and check-in is necessary to ensure that each room is thoroughly disinfected between stays, and that the space is adequately ventilated.

Please keep in mind that all card keys are disinfected after each stay. Electronic payments upon check-out are recommended. Cash will only be accepted under exceptional circumstances.

EAT & DRINK

The Buffet service food will be served from restaurant staff members only.

The minimum distance allowed between tables ranges from 90 cm to 180 cm, and no more than six people are allowed at one table, although these restrictions do not apply to families with children.

Information signs will remind you of individual hygiene rules and of safety measures applying to all spaces.

We are continuing to reinforce our internationally recognized methods of identifying and managing food safety related risk, including Hazard Analysis Critical Control Points (HACCP).

EMERGENCY NUMBERS

The Hotel’s telephone number is +30 2897022000 (from your cell phone) or ‘‘9’’ (from your room’s telephone device)

COMMON AREAS

The 1.5 m safety distance applies for guests in gardens and all common areas.

However, families or couples do not have to keep this distance.

SPA

The Spa will be operating by appointment only, with a minimum 2m distance between stations, beds and chairs. The use of masks is mandatory for everyone (not for all treatments), and employees must wear disposable gloves as well.

HOUSEKEEPING

Housekeeping will be less frequent during stays, and turndown services have been abolished. Service, towels and sheets change will be done every 3 days however the guest can request for this to be done more frequently. You can change Pool towels daily and these will be provided at reception.

The hotel has been advised to get remove decorative objects such as throw pillows and reusable items likely to be shared, such as menus and magazines.

Disposable covers are placed on TV and air conditioner remote controls.

LIFT

1.5 m from others in the queue.

Restriction on the use of lifts 1 person per time (does not apply for families and couples).

MASKS

The use of mask is mandatory only for hotel staff.

Face mask must also be worn from guests only when using the Spa services. This will be provided.

QUEUES

The main rule to observe is to remain at least 1.5 – 2 m from others in the queue.

In some departments, floor markings have been placed to aid with physical distancing.

SWIMMING POOLS

Sunbeds are placed so that two people sitting under two different umbrellas, or two people staying in two different rooms maintain a distance of at least 2 meters in every direction.

Every time a customer leaves, seats, tables and any other item the next customer may use will be disinfected.

For the use of the swimming pool, it is recommended that guests shower before entering and after exiting the water.

VISITORS

The hotel rooms are for customer-use only.

No visitors are permitted.

Please note that all the measures are subject to change.

We will be regularly updating this info as necessary, however measures not listed here may be implemented if this is deemed necessary.

Sincerely yours,

The Hotel’s Management